{"id":19531,"date":"2026-02-27T15:45:29","date_gmt":"2026-02-27T15:45:29","guid":{"rendered":"https:\/\/frame-mill.com\/?page_id=19531"},"modified":"2026-02-27T15:45:31","modified_gmt":"2026-02-27T15:45:31","slug":"payment-refund-policy","status":"publish","type":"page","link":"https:\/\/frame-mill.com\/tr\/payment-refund-policy\/","title":{"rendered":"\u00d6deme ve \u0130ade Politikas\u0131"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">PAYMENT &amp; REFUND POLICY<\/h1>\n\n\n\n<p>Frame-Mill \u2014 frame-mill.com<\/p>\n\n\n\n<p><strong>DIGITAL CONTENT AND CREDITS<\/strong><\/p>\n\n\n\n<p><strong>Company: <\/strong>THE REAL DEAL PROVIDERS LTD (Company No. 16108011)<br><strong>Registered office: <\/strong>Dept 6152, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA<br><strong>Trading name \/ Site: <\/strong>Frame-Mill \u2014 frame-mill.com<br><strong>Contact: <\/strong><a href=\"mailto:info@frame-mill.com\">info@frame-mill.com<\/a><br><strong>Supported currencies: <\/strong>USD, EUR, AUD, CAD<br><strong>Last updated: <\/strong>25 September 2025<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Scope<\/h2>\n\n\n\n<p>This Payment &amp; Refund Policy applies to purchases made on frame-mill.com, including (i) AI-generated digital artwork and files (\u201cDigital Content\u201d) and (ii) prepaid service units that enable access to image generation features (\u201cCredits\u201d). This Policy forms part of our Terms &amp; Conditions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Definitions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cDigital Content\u201d: AI-generated images and related downloadable files made available on the Site.<\/li>\n\n\n\n<li>\u201cCredits\u201d: prepaid service units that enable access to or execution of certain generation features; Credits are not money, not e\u2011money, not cryptocurrency, and have no cash value.<\/li>\n\n\n\n<li>\u201cOrder\u201d: a purchase of Digital Content and\/or Credits placed via the Site.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Legal Framework<\/h2>\n\n\n\n<p>If you are a consumer in the UK or EEA, your rights are governed, among others, by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the UK Consumer Rights Act 2015 (or equivalent EEA laws where applicable). Nothing in this Policy affects statutory rights that cannot be limited.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cooling\u2011Off and Immediate Access Acknowledgement<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital Content and Credits are typically made available immediately after payment (delivery of download links and\/or allocation of Credits).<\/li>\n\n\n\n<li>At checkout you can request immediate access. By doing so, you acknowledge that you lose the 14\u2011day right to cancel once delivery\/use begins.<\/li>\n\n\n\n<li>If you do not request immediate access and delivery has not started, you may cancel within 14 days of purchase by contacting info@frame-mill.com.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Refund Rules \u2014 Summary<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital Content: non\u2011refundable once delivered, except where a file is objectively defective (e.g., corrupted, fails to download after troubleshooting).<\/li>\n\n\n\n<li>Credits: refundable only if entirely unused and requested within 14 days of purchase (unless a longer period is required by applicable law).<\/li>\n\n\n\n<li>No redemption for cash or cash equivalent; no exchange of Credits for other value; no transfer between accounts.<\/li>\n\n\n\n<li>Where partial use occurred (e.g., some Credits consumed), refunds are not available for the used portion.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Faulty or Misdescribed Digital Content<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a file is defective, contact us within 14 days and provide the Order number, file name\/ID, and a short description of the issue.<\/li>\n\n\n\n<li>We will first attempt re\u2011delivery or replacement. If the issue persists, we will provide a partial or full refund for the affected item as appropriate.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Delivery &amp; Access Issues<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery is complete when download links are provided in your account or by email, or when Credits appear in your balance.<\/li>\n\n\n\n<li>If links fail or expire prematurely, or Credits do not appear after payment confirmation, contact us at info@frame-mill.com and we will assist and re\u2011enable access as needed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Payment Errors &amp; Duplicate Charges<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you believe you were charged more than once for the same Order, contact us with evidence (e.g., bank card statement excerpt with redacted PAN).<\/li>\n\n\n\n<li>Confirmed duplicate or excess charges will be refunded to the original payment method.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. Unauthorised Transactions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you suspect an unauthorised payment on your card or account, immediately notify your payment provider for guidance on dispute options.<\/li>\n\n\n\n<li>You should also inform us at info@frame-mill.com so we can review account activity and secure access.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">10. How to Request a Refund<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <a href=\"mailto:info@frame-mill.com\">info@frame-mill.com<\/a><\/li>\n\n\n\n<li>Subject line: Refund Request \u2014 Order #[number]<\/li>\n\n\n\n<li>Include: (i) Order number, (ii) purchase email, (iii) purchase date, (iv) clear description of the issue, and (v) relevant screenshots\/error messages.<\/li>\n\n\n\n<li>For Digital Content defects: attach the file name\/ID and describe the defect; for non\u2011delivery of Credits: include your current displayed balance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">11. Processing Timeline &amp; Method<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acknowledgement within 2 business days.<\/li>\n\n\n\n<li>Decision within 14 days of receiving complete information (sooner where possible).<\/li>\n\n\n\n<li>Approved refunds are issued to the original payment method only; processing times depend on your payment provider.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">12. Currency, Taxes &amp; Rounding<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders may be priced in USD, EUR, AUD, or CAD, depending on your selection or location.<\/li>\n\n\n\n<li>Refunds are processed in the original payment currency and amount paid for the specific item(s), excluding any non\u2011refundable third\u2011party fees where permitted by law.<\/li>\n\n\n\n<li>Minor rounding differences may occur due to foreign exchange and processor rules.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">13. Chargebacks<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where Digital Content is delivered or Credits are used, these are consumption events that typically evidence performance.<\/li>\n\n\n\n<li>We encourage contacting us first to resolve issues quickly. Filing a chargeback while a refund request is in progress may delay resolution.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">14. Abuse &amp; Fair Use<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We may decline refund requests that appear to be abusive (e.g., repeated requests after full use\/consumption, systematic downloading then refunding).<\/li>\n\n\n\n<li>Accounts involved in abuse may be suspended in accordance with our Terms &amp; Conditions.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">15. Changes to this Policy<\/h2>\n\n\n\n<p>We may update this Policy from time to time. Material changes will be signposted on this page with a revised \u201cLast updated\u201d date above.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Governing Law &amp; Contact<\/h2>\n\n\n\n<p>This Policy is governed by the laws of England and Wales, subject to mandatory consumer protection rules. For any questions, contact <a href=\"mailto:info@frame-mill.com\">info@frame-mill.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Appendix \u2014 Refund Request Template<\/h2>\n\n\n\n<p>Please copy\/paste the below into your email to speed up processing:<br>\u2014 Order number:<br>\u2014 Purchase email:<br>\u2014 Purchase date (YYYY\u2011MM\u2011DD):<br>\u2014 Item(s): Digital Content \/ Credits (specify)<br>\u2014 Description of issue:<br>\u2014 Have you requested immediate access at checkout? Yes\/No<br>\u2014 Evidence (screenshots \/ error messages):<br><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PAYMENT &amp; REFUND POLICY Frame-Mill \u2014 frame-mill.com DIGITAL CONTENT AND CREDITS Company: THE REAL DEAL PROVIDERS LTD (Company No. 16108011)Registered office: Dept 6152, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DATrading name \/ Site: Frame-Mill \u2014 frame-mill.comContact: info@frame-mill.comSupported currencies: USD, EUR, AUD, CADLast updated: 25 September 2025 1. Scope This Payment &amp; Refund Policy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19531","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/frame-mill.com\/tr\/wp-json\/wp\/v2\/pages\/19531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frame-mill.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frame-mill.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frame-mill.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frame-mill.com\/tr\/wp-json\/wp\/v2\/comments?post=19531"}],"version-history":[{"count":1,"href":"https:\/\/frame-mill.com\/tr\/wp-json\/wp\/v2\/pages\/19531\/revisions"}],"predecessor-version":[{"id":19532,"href":"https:\/\/frame-mill.com\/tr\/wp-json\/wp\/v2\/pages\/19531\/revisions\/19532"}],"wp:attachment":[{"href":"https:\/\/frame-mill.com\/tr\/wp-json\/wp\/v2\/media?parent=19531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}