PAYMENT & REFUND POLICY

Frame-Mill — frame-mill.com

DIGITAL CONTENT AND CREDITS

Company: THE REAL DEAL PROVIDERS LTD (Company No. 16108011)
Registered office: Dept 6152, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA
Trading name / Site: Frame-Mill — frame-mill.com
Contact: info@frame-mill.com
Supported currencies: USD, EUR, AUD, CAD
Last updated: 25 September 2025

1. Scope

This Payment & Refund Policy applies to purchases made on frame-mill.com, including (i) AI-generated digital artwork and files (“Digital Content”) and (ii) prepaid service units that enable access to image generation features (“Credits”). This Policy forms part of our Terms & Conditions.

2. Definitions

  • “Digital Content”: AI-generated images and related downloadable files made available on the Site.
  • “Credits”: prepaid service units that enable access to or execution of certain generation features; Credits are not money, not e‑money, not cryptocurrency, and have no cash value.
  • “Order”: a purchase of Digital Content and/or Credits placed via the Site.

3. Legal Framework

If you are a consumer in the UK or EEA, your rights are governed, among others, by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the UK Consumer Rights Act 2015 (or equivalent EEA laws where applicable). Nothing in this Policy affects statutory rights that cannot be limited.

4. Cooling‑Off and Immediate Access Acknowledgement

  • Digital Content and Credits are typically made available immediately after payment (delivery of download links and/or allocation of Credits).
  • At checkout you can request immediate access. By doing so, you acknowledge that you lose the 14‑day right to cancel once delivery/use begins.
  • If you do not request immediate access and delivery has not started, you may cancel within 14 days of purchase by contacting info@frame-mill.com.

5. Refund Rules — Summary

  • Digital Content: non‑refundable once delivered, except where a file is objectively defective (e.g., corrupted, fails to download after troubleshooting).
  • Credits: refundable only if entirely unused and requested within 14 days of purchase (unless a longer period is required by applicable law).
  • No redemption for cash or cash equivalent; no exchange of Credits for other value; no transfer between accounts.
  • Where partial use occurred (e.g., some Credits consumed), refunds are not available for the used portion.

6. Faulty or Misdescribed Digital Content

  • If a file is defective, contact us within 14 days and provide the Order number, file name/ID, and a short description of the issue.
  • We will first attempt re‑delivery or replacement. If the issue persists, we will provide a partial or full refund for the affected item as appropriate.

7. Delivery & Access Issues

  • Delivery is complete when download links are provided in your account or by email, or when Credits appear in your balance.
  • If links fail or expire prematurely, or Credits do not appear after payment confirmation, contact us at info@frame-mill.com and we will assist and re‑enable access as needed.

8. Payment Errors & Duplicate Charges

  • If you believe you were charged more than once for the same Order, contact us with evidence (e.g., bank card statement excerpt with redacted PAN).
  • Confirmed duplicate or excess charges will be refunded to the original payment method.

9. Unauthorised Transactions

  • If you suspect an unauthorised payment on your card or account, immediately notify your payment provider for guidance on dispute options.
  • You should also inform us at info@frame-mill.com so we can review account activity and secure access.

10. How to Request a Refund

  • Email: info@frame-mill.com
  • Subject line: Refund Request — Order #[number]
  • Include: (i) Order number, (ii) purchase email, (iii) purchase date, (iv) clear description of the issue, and (v) relevant screenshots/error messages.
  • For Digital Content defects: attach the file name/ID and describe the defect; for non‑delivery of Credits: include your current displayed balance.

11. Processing Timeline & Method

  • Acknowledgement within 2 business days.
  • Decision within 14 days of receiving complete information (sooner where possible).
  • Approved refunds are issued to the original payment method only; processing times depend on your payment provider.

12. Currency, Taxes & Rounding

  • Orders may be priced in USD, EUR, AUD, or CAD, depending on your selection or location.
  • Refunds are processed in the original payment currency and amount paid for the specific item(s), excluding any non‑refundable third‑party fees where permitted by law.
  • Minor rounding differences may occur due to foreign exchange and processor rules.

13. Chargebacks

  • Where Digital Content is delivered or Credits are used, these are consumption events that typically evidence performance.
  • We encourage contacting us first to resolve issues quickly. Filing a chargeback while a refund request is in progress may delay resolution.

14. Abuse & Fair Use

  • We may decline refund requests that appear to be abusive (e.g., repeated requests after full use/consumption, systematic downloading then refunding).
  • Accounts involved in abuse may be suspended in accordance with our Terms & Conditions.

15. Changes to this Policy

We may update this Policy from time to time. Material changes will be signposted on this page with a revised “Last updated” date above.

16. Governing Law & Contact

This Policy is governed by the laws of England and Wales, subject to mandatory consumer protection rules. For any questions, contact info@frame-mill.com.

Appendix — Refund Request Template

Please copy/paste the below into your email to speed up processing:
— Order number:
— Purchase email:
— Purchase date (YYYY‑MM‑DD):
— Item(s): Digital Content / Credits (specify)
— Description of issue:
— Have you requested immediate access at checkout? Yes/No
— Evidence (screenshots / error messages):

Your Shopping cart

Close